Privacy policy

What data we collect, why, who receives it and how you control it.

25 अगस्त 2026 का संस्करण

1.What we process

1.1Account data: name, phone, email, avatar.
1.2Order data: contents, pickup point or address, recipient name and phone, payment history.
1.3Technical data: IP address, device, browser, cookie identifiers and usage events.
1.4Conversations with support and sellers, as far as needed to resolve the question.

2.Why

2.1To create an account, place and deliver an order, take payment and refund a return.
2.2To show relevant products and keep your cart, favourites and viewing history.
2.3To keep the platform safe: detect fraud, rating manipulation and break-in attempts.
2.4To meet legal obligations — tax, accounting and lawful requests from authorities.

3.Who receives it

3.1The seller — what is needed to pack and ship the order.
3.2The delivery service — recipient and pickup point details.
3.3The payment provider — what is needed to process the payment; we do not store card numbers.
3.4Authorities — on lawful request.

4.How long we keep it

4.1Account data lives as long as the account does.
4.2Order and payment data — for the periods the law sets for such records.
4.3Technical logs — for a limited time needed for security and incident review.

5.Your rights

5.1Profile data can be viewed and corrected in the cabinet.
5.2Consent to marketing messages can be withdrawn in notification settings.
5.3You can delete your account in the profile on the website or in the app — the procedure is described below.

6.Deleting your account

6.1You can delete your account in the app profile or on the website.
6.2Within 30 days of deletion the account can be restored by contacting support; during this time you cannot sign in, and your name is not shown to other users.
6.3After 30 days your personal data (name, email address, phone number, profile photo, delivery addresses, cart, favorites, subscriptions and notifications) is erased permanently.
6.4Records of completed orders and payments are kept without a link to your contact details, to the extent required for accounting and tax purposes.

7.Security

7.1Access is limited to the staff who need it for their work.
7.2Traffic between your device and the service is encrypted.
7.3Seller documents live in a separate private store, reachable only through short-lived links.

प्लेटफ़ॉर्म संचालकОсОО «Скай Маунтеин»+996 777 777 777 [email protected]

1.What we process

1.1Account data: name, phone, email, avatar.

1.2Order data: contents, pickup point or address, recipient name and phone, payment history.

1.3Technical data: IP address, device, browser, cookie identifiers and usage events.

1.4Conversations with support and sellers, as far as needed to resolve the question.

2.Why

2.1To create an account, place and deliver an order, take payment and refund a return.

2.2To show relevant products and keep your cart, favourites and viewing history.

2.3To keep the platform safe: detect fraud, rating manipulation and break-in attempts.

2.4To meet legal obligations — tax, accounting and lawful requests from authorities.

6.Deleting your account

6.1You can delete your account in the app profile or on the website.

6.2Within 30 days of deletion the account can be restored by contacting support; during this time you cannot sign in, and your name is not shown to other users.

6.3After 30 days your personal data (name, email address, phone number, profile photo, delivery addresses, cart, favorites, subscriptions and notifications) is erased permanently.

6.4Records of completed orders and payments are kept without a link to your contact details, to the extent required for accounting and tax purposes.